Return and refund policy
Effective Date: 01/08/2024
Thank you for choosing Texas Ordnance Company. We are committed to providing high-quality firearms, and your satisfaction is our top priority. Please carefully review our return/refund policy, which outlines the process for returns and replacements under our Lifetime Warranty.
1. Returns for Service or RMA Replacement Under Lifetime Warranty
a. Texas Ordnance Company offers a Lifetime Warranty on its products.
b. We accept returns only for service or Replacement Merchandise Authorization (RMA) in the case of a faulty product covered by our Lifetime Warranty.
c. If you believe you have received a defective product, please contact our Customer Service team HERE to initiate the return process.
d. Returns for service or RMA replacement must be accompanied by the original proof of purchase, and the product must be in its original packaging.
2. Non-Refundable Policy
a. We do not offer refunds on purchased items.
b. All sales are final, and customers are encouraged to thoroughly research and assess their requirements before making a purchase.
3. Lifetime Warranty Coverage
a. Our Lifetime Warranty covers manufacturing defects and faults in materials.
b. Texas Ordnance Company reserves the right to determine the eligibility of a product for warranty coverage.
4. Conditions for Returns
a. Returns must be initiated within [Number] days of discovering the fault covered by our Lifetime Warranty.
b. Products returned for service or RMA replacement must be in unused and original condition, including all accessories and packaging.
5. Shipping Costs
a. Customers are responsible for shipping costs associated with returns for service or RMA replacement.
b. Texas Ordnance Company will cover the shipping costs for the replacement product under the Lifetime Warranty.
6. Refusal of Returns
a. We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
b. Products damaged due to misuse, negligence, or failure to follow care instructions are not eligible for return under the Lifetime Warranty.
7. Contact Us
If you have any questions or concerns about our return/refund policy or the Lifetime Warranty, please contact our Customer Service team HERE.
By making a purchase from Texas Ordnance Company, you agree to abide by the terms and conditions of this return/refund policy and our Lifetime Warranty.
